Open 7 Days A Week
Our friendly customer service department is open 7 days a week to answer any problems that you may have. Give ICS a call on 0500 501 335 between the hours of 9.00am and 6.30pm Monday to Friday and 10.00am and 2.00pm at the weekend.
Response Service Levels
We aim to respond to students within defined levels of service. For individual queries, submitted via the Student Online system, we aim to respond to students within 5 days.
Managing your account
Students are able to manage their account via the Student Online system. For checking delivery of course items, changing delivery address, making a payment or generally checking their own progress through the course, students can manage their account from here and plan accordingly.
For more information on the Student Online system and the Student Community, students can see the Student Support page or visit the Student Community directly.
Returning or cancelling your course
We hope you are happy with your purchase from ICS. If you are not fully satisfied, we will refund or exchange your materials provided they are returned to ICS within 10 working days of receipt.
They must be returned in a saleable condition, in the original, undamaged packaging. If the product is not in a re-saleable condition, we reserve the right to refuse a refund.
In order to cancel your course, please return your course materials to ICS at the address below, stating your name, address, student registration number and the reason for cancellation.
Return to:
Returns Department
ICS Ltd
1st Floor
45 Finnieston Street
Glasgow G3 8JU
Please remember to get a free proof of postage certificate from the Post Office or send your parcel by Recorded Delivery. We may ask you to provide proof of the postage date if you returned materials are received at ICS outwith the 10 day cancellation period.
We regret that we cannot be responsible for items which never reach us or are damaged in transit. Please note that Postage and Packaging charges and returns postage cannot be refunded, unless your materials are faulty or damaged.
If you have any questions then please contact our Student Services team directly on 0870 9000 384 or email studentservices@ics-uk.co.uk and they will be able to assist.
Frequently Asked Questions
For more information please see our Frequently Asked Questions section.