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Microsoft Certified Systems Administrator (MCSA)

Discover how to implement, manage and maintain the often complex computing environment of medium and large sized companies operating on the Microsoft Windows Server 2003 platform. Learn how to configure, manage and troubleshoot the Microsoft Windows XP operating system.

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Prerequisites

In order to successfully pass this course, you should have 6 to 12 months of experience administering client and network operating systems in environments that has:

  • 250 to 5,000+ users
  • Windows XP as a desktop operating system
  • Three or more physical locations
  • Three or more domain controllers
  • Network services and resources such as messaging, database, file and print, proxy server, firewall, Internet, intranet, remote access, and client computer management
  • Connectivity requirements such as connecting branch offices and individual users in remote locations to the corporate network and connecting corporate networks to the Internet

In addition, candidates must:

  • Have one year of experience implementing and administering any desktop operating system in a network environment
  • Have experience in supporting end users who run Microsoft XP in both a business and leisure environment
  • Be familiar with using Windows-included applications such as Internet Explorer and Office
  • Resolve issues by telephone, remote access or visiting an user’s desktop

Who is this course for?

This course is for those looking to succeed in a job role that demands skills in managing and troubleshooting network environments in the Windows operating system. Such jobs include systems or network administrator, network operations analyst, network technician, and technical support specialist.

What will I learn?

Upon successful completion of the course, you will be able to:

Installing, Configuring and Administering XP

  • Install Windows XP Professional
  • Implement and conduct administration of resources
  • Implement, manage, monitor and troubleshoot hardware devices and drivers
  • Monitor and optimise system performance and reliability
  • Implement, manage and troubleshoot network protocols and services
  • Configure, manage and troubleshoot security

Support for XP Users

  • Install a Windows desktop operating system
  • Manage and troubleshoot access to resources
  • Configure and troubleshoot hardware devices and drivers
  • Configure and troubleshoot the desktop and user environments
  • Troubleshoot network protocols and services

Troubleshooting Desktop Applications on Windows XP

  • Configure and troubleshoot applications
  • Resolve issues related to usability
  • Resolve issues related to application customisation
  • Configure and troubleshoot connectivity for applications
  • Configure application security

Managing a Windows Server 2003 Environment

  • Manage and maintain physical and logical devices
  • Manage users, computers and groups
  • Manage and maintain access to resources
  • Manage and maintain a server environment
  • Manage and implement disaster recovery

Implementing and Maintaining a Windows Server 2003 Network Infrastructure

  • Implement, manage and maintain IP addressing
  • Implement, manage and maintain name resolution
  • Implement, manage and maintain network security
  • Implement, manage and maintain routing and remote access
  • Maintain a network infrastructure

What certificate will I get?

After passing this course, you will receive the Microsoft Certified Systems Administrator certification, as well as the Microsoft Certified Desktop Support Technician certification.

You will also have passed three of seven exams necessary to gain the MCITP Enterprise Administrator certification.

What course materials do I get?

To help you excel in your examinations through effective and efficient learning, ICS will provide you with all the learning materials necessary:

  • Flash video tutorials led by a virtual instructor
  • Interactive simulations and resources
  • E-books
  • Practice exams
  • Microsoft-branded supporting textbook 
  • Course and assessment guide to help you pass your exams.

What support do I get?

You will have access to our dedicated ICS Technology Student Community, which will allow you to share and collaborate with your peers, get interactive and expert feedback from tutors and browse our resource library.

You will also receive 12 months of email tutorial support.

Sample Course Material

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Related Courses

  • Microsoft Certified Desktop Support Technician
  • Microsoft Certified Systems Engineer

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